Condition of Sale

Condition of Sale | Conditions of use | Right of withdrawal | Privacy Policy | Cookie Policy

These general conditions of sale regulate the purchase of products made online via the website shop.crastan.it. The products purchased on shop.crastan.it are sold directly by Kynetos Srl, hereinafter referred to as the "Seller".
Kynetos Srl is a company registered in the Forlì Company Register, CF and VAT number 03544820404, registered office in Via E. De Amicis, 4/D - 47121 - Forlì (FC), share capital Euro 100,000.00 int. vers.

For any further information go to the Frequently Asked Questions area.
You can also contact our Customer Service by clicking on Contacts .

1. Our trade policy
1.1
The Seller offers the products for sale on shop.crastan.it and carries out its electronic commerce activity towards "Customers" consumers.

1.2
The Customer who purchases products through the online store accepts the General Conditions.

1.3
In the event that the person making purchases through the online store requests the issuing of an invoice and/or in any case is not a "consumer or user" as defined in the art. 3, paragraph 1, letter. a), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply. 7 and 8 of these General Conditions nor, more generally, the provisions which pursuant to the same Consumer Code apply only to "consumers".

1.4
These General Conditions of Sale exclusively regulate the offer, sending and acceptance of orders between users of shop.crastan.it and the Seller.

2. How to conclude the contract with the Seller
2.1
To conclude the purchase contract for one or more products on shop.crastan.it, you will have to complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.

2.2
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read and accept the General Conditions of Sale and the Privacy Policy. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of processing of complaints by the professional, the shipping and delivery costs; as well as the references and the geographical and email address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal, as provided for by the articles. 52 et seq. of the legislative decree 6 September 2005, n. 206 (the “Consumer Code”). If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service and we will remind you, finally, of the possibility of using the independent conciliation service and institutional, RisolviOnline, provided by the Arbitration Chamber of the Milan Chamber of Commerce.

2.3
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs (herein including any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4
The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Order section if you are a registered user.

2.5
When transmitting the order form you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.

2.6
The language available to conclude the contract with the Seller is Italian.

2.7
Once the contract is concluded, we will take charge of your purchase order.

2.8
The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on shop.crastan.it are no longer available or on sale at the time of your last access to the site or when you send the order form, the Seller will be responsible for notifying you within thirty (30) days of from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will reimburse the amount already paid by you and the contract will be considered terminated between the parties.

2.9
By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on shop.crastan.it.

2.10
By submitting the order form you confirm that you know and accept the General Conditions of Sale and the further information contained in shop.crastan.it, also referred to via links, including the General Conditions of Use, the Privacy Policy and the Information on the Right of Withdrawal.

2.11
Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order, containing a summary of the information already contained in the order form.

3. Guarantees and information on products

3.1
The essential characteristics of the products are presented on shop.crastan.it within each product sheet. However, the images and colors of the products offered for sale on shop.crastan.it may not correspond to the real ones due to the Internet browser and monitor used.

3.2
The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market.

3.3
The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

3.4
Product prices may vary. Check the final sales price before submitting the relevant order form.

3.5
Purchase requests from countries not present among those on the country selection page cannot be accepted by the Seller.

4. Payments and invoicing
4.1
To pay the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.

4.2
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the relevant remote electronic payment services, without third parties being able to have access to them in any way.
Furthermore, this information will never be used by the Seller except to complete the purchase operations and in the event of issuing refunds, following the exercise of your right of withdrawal and relative return of the products, or if it is necessary to prevent or report to the police forces for the commission of fraud on shop.crastan.it.
The price for the purchase of the products and the shipping costs will be charged to your current account at the time of shipping of the purchased products.

4.3
The prices displayed include VAT, packaging and packaging.

4.4
If the purchase is made by a professional or a company, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and VAT number. In this case the invoice will be sent via email to the address indicated. The professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it subsequently.

5. Shipping and delivery of products
5.1
To find out the specific shipping and delivery methods for the products, access our Customer Service in the Shipping section.
Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

6. Customer support
6.1
You can request any information from the Seller via Customer Service.

7. Right of withdrawal pursuant to articles. 52 et seq. of the Consumer Code
7.1
Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on shop.crastan.it.

7.2
To withdraw from the contract you must send the Seller, within 14 days from the date of receipt of the Products, a written communication via e-mail addressed to:

CRASTAN S.p.A.
Via Maremmana 24 • Zona Industriale Gello
56025 Pontedera (PI)

7.3
Once you have exercised your withdrawal from the contract, you will have to return the products to the Seller by handing them over to the courier for shipping within fourteen (14) days starting from when you communicated to the Seller your decision to withdraw from the contract.

7.4
The only costs you will be responsible for are those for returning the products purchased, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the shipping company indicated by the Seller in the Return Form.

7.5
If you decide to use the shipping company indicated by the Seller in the Return Form, you will not, however, have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper. In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the standard shipping cost of the products purchased. Furthermore, from the moment the purchased products are returned to the courier indicated by the Seller in the Return Form, the Seller exempts you from any responsibility in the event of loss or damage to the products during transport.

7.6
If you decide to use a shipping method other than that indicated by the Seller in the Return Form, you will instead have to pay the costs yourself for returning the purchased products. In this case, pursuant to art. 56 of the Consumer Code, an amount equivalent to the cost of standard shipping of the products purchased will also be refunded, while any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one will not be refunded. . In this case, you may be liable in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

7.7
The right of withdrawal in addition to compliance with the terms and methods set out in the articles. 52 et seq. of the Consumer Code, described in the previous points 7.1, 7.2, 7.3 and 7.4, is considered to be exercised correctly if the following conditions are also fully respected:

the Return Form must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
Customers must be "consumers" who do not require an invoice;
The products must not have been used, modified or damaged;
The products must be intact when returned;
The returned products must be delivered to the shipping company within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract;
furthermore the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

Order of Products made to measure or clearly personalized;
Order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.
7.8
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

7.9
The sums will be refunded to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.

7.10
If the methods and terms for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail notifying you of the non-acceptance of the return, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

8. Refund times and methods
8.1
After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relevant confirmation of the acceptance of returned products.

8.2
Whatever payment method you use, the refund is activated by the Seller pursuant to art. 56, paragraph I, of the Consumer Code, in the shortest time possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.

8.3
The Seller will refund you using the same payment method you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different payment method and provided that you do not incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.

8.4
We remind you that the value date of the credit is the same as the debit.

9. Privacy
9.1
You can obtain information on how we process your personal data by accessing the Privacy Policy section.

9.2
We also invite you to read our General Conditions of Use which contain important information on how we process the personal data of our users and the IT and security systems adopted.

9.3
For any other information on our Privacy Policy you can send requests to the following email address: info@shop.crastan.it or to the address of our registered office, Via E. De Amicis, 4/D - 47121, Forlì, Italy.

10. Applicable law and dispute resolution
10.1
The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce .

10.2
In the event of disputes between the Seller and each user, arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the site https://ec.europa.eu/odr .

11. Modification and updating
11.1
The General Conditions of Sale are modified from time to time also in consideration of any changes to legislative regulations. The new General Conditions of Sale will be effective from the date of publication on shop.crastan.it.