Right of withdrawal

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Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on shop.crastan.it.

1
To withdraw from the contract you must send the Seller, within 14 days from the date of receipt of the Products, a written communication via e-mail addressed to:

KYNETOS SRL
Via Antico Acquedotto 17/19 - 47122 Forlì (FC)
e-mail: info@shop.crastan.it

2
Once you have exercised your withdrawal from the contract, you will have to return the products to the Seller by handing them over to the courier for shipping within fourteen (14) days starting from when you communicated to the Seller your decision to withdraw from the contract.

3
The only costs you will be responsible for are those for returning the products purchased, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the shipping company indicated by the Seller in the Return Form.

4
If you decide to use the shipping company indicated by the Seller in the Return Form, you will not, however, have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper. In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the standard shipping cost of the products purchased. Furthermore, from the moment the purchased products are returned to the courier indicated by the Seller in the Return Form, the Seller exempts you from any responsibility in the event of loss or damage to the products during transport.

5
If you decide to use a shipping method other than that indicated by the Seller in the Return Form, you will instead have to pay the costs yourself for returning the purchased products. In this case, pursuant to art. 56 of the Consumer Code, an amount equivalent to the cost of standard shipping of the products purchased will also be refunded, while any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one will not be refunded. . In this case, you may be liable in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

6
The right of withdrawal in addition to compliance with the terms and methods set out in the articles. 52 et seq. of the Consumer Code, described in the previous points 2, 3, 4 and 5, is considered to be exercised correctly if the following conditions are also fully respected:
• the Return Form must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
• Customers must be "consumers" who do not require an invoice;
• The products must not have been used, modified or damaged;
• The products must be intact when returned;
• The returned products must be delivered to the shipping company within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract;
furthermore the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
• Order of Products made to measure or clearly personalized;
• Order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.
7
If the Right of Withdrawal is exercised following the methods and terms indicated, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.

8
The sums will be refunded to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 10.

9
If the methods and terms for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail notifying you of the non-acceptance of the return, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

10. Refund times and methods
After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated in the previous paragraph. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.

Whatever payment method you use, the refund is activated by the Seller pursuant to art. 56, paragraph I, of the Consumer Code, in the shortest time possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.

The Seller will refund you using the same payment method you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different payment method and provided that you do not incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
We remind you that the value date of the credit is the same as the debit.